Privacy Policy

1. Introduction

Kaneo Asia Pacific Pty Ltd (ABN to be confirmed) ("we", "us", or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy describes how we collect, hold, use, and disclose your personal information, and how you can access and correct that information or make a complaint about our handling of your personal information.

2. What Personal Information We Collect

The types of personal information we may collect include:

• Name and contact details (email address, phone number, postal address)
• Business name and position/title
• Information about your business operations and requirements
• Records of communications between us
• Any other information you choose to provide to us

We do not collect sensitive information (such as health information, religious beliefs, or political opinions) unless you voluntarily provide it and consent to its collection.

3. How We Collect Personal Information

We collect personal information in a variety of ways, including:

• When you contact us via our website, email, phone, or in person
• When you request a quote, consultation, or ROI analysis
• When you subscribe to our newsletter or marketing communications
• When you attend industry events or trade shows where we exhibit
• From third parties such as business partners or referrals (with your consent)
• From publicly available sources

Where practicable, we will collect personal information directly from you. If we collect information about you from a third party, we will take reasonable steps to ensure you are aware of this Privacy Policy.

4. How We Use Your Personal Information

We may use your personal information to:

• Respond to your enquiries and provide requested information
• Provide quotes, consultations, and professional services
• Process orders and deliver products or services
• Communicate with you about our products, services, and industry developments
• Send you marketing communications (with your consent)
• Improve our products, services, and website
• Comply with legal and regulatory requirements
• Protect our legitimate business interests

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our business partners, including Wientjens (Netherlands), for the purpose of providing products and services
• Service providers who assist us in operating our business (e.g., IT providers, marketing agencies)
• Professional advisers (lawyers, accountants, auditors)
• Government agencies or regulators where required by law

Overseas Disclosure: As a business operating across the Asia Pacific region, we may disclose personal information to overseas recipients in countries including the Netherlands (Wientjens headquarters), Thailand, New Zealand, and other Southeast Asian countries. We will take reasonable steps to ensure overseas recipients handle your personal information in accordance with the APPs.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure storage of electronic records with password protection
• Restricted access to personal information on a need-to-know basis
• Use of secure communication channels
• Regular review of our information security practices

We will take reasonable steps to destroy or permanently de-identify personal information when it is no longer needed for any purpose for which it was collected.

7. Access and Correction

You have the right to request access to the personal information we hold about you. You also have the right to request that we correct any inaccurate, out-of-date, incomplete, irrelevant, or misleading information.

To request access to or correction of your personal information, please contact us using the details below. We will respond to your request within a reasonable period (usually within 30 days).

In some circumstances, we may refuse access or correction. If we do, we will provide you with written reasons for the refusal and information about how you can make a complaint.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. This information may include:

• Your IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses

You can configure your browser to reject cookies, but this may affect your ability to use certain features of our website.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

11. Complaints

If you believe we have breached your privacy or wish to make a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable period (usually within 30 days).

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us: